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Terms and Conditions

Last updated 12 January 2026 Applies to Dinetap merchants and business customers

These are Dinetap’s merchant terms. They govern restaurants and business customers using Payments, the POS and the Back Office. If you use the Dinetap App to find somewhere to eat, the terms that apply to you are the Dinetap App terms, which are a separate document.

1. Definitions

  • “Dinetap” refers to the company operating the Dinetap platform and its affiliated entities.
  • “Merchant” refers to the restaurant or business entity using Dinetap Services.
  • “Services” include all Dinetap products, platforms, software, hardware, APIs, and related services.
  • “End Customers” refers to diners or consumers transacting with the Merchant.
  • “Payment Providers” refers to third-party payment processors and financial institutions integrated with Dinetap.

2. Scope of services

Dinetap provides technology and payment-related services, which may include:

  • POS systems
  • In-store and online payment processing
  • Wallets, prepayments, cashback, and loyalty features
  • Merchant Backoffice and reporting tools
  • Staff and access management
  • APIs, plugins, and third-party integrations

Dinetap may update, modify, or enhance Services from time to time.

3. Merchant eligibility and account registration

  • Merchants must be legally registered businesses.
  • Information provided during onboarding must be accurate, complete, and up to date.
  • Merchants are responsible for maintaining the confidentiality of login credentials.
  • Merchants are responsible for all activity performed under their account.

4. Merchant obligations

Merchants agree to:

  • Comply with all applicable laws and regulations
  • Use the Services only for lawful business purposes
  • Ensure staff and authorized users comply with these Terms
  • Maintain accurate pricing, menus, and transaction details
  • Handle customer disputes and refunds in accordance with applicable laws

5. Payments, fees, and settlements

  • Transaction fees may apply based on payment method, card type, or service usage.
  • Fees are deducted as agreed and may be updated with prior notice.
  • Settlement timelines depend on payment providers and banking partners.
  • Dinetap is not responsible for delays caused by banks, networks, or third parties.
  • Dinetap does not provide banking or financial advisory services.

6. Wallets, prepayments, cashback, and credits

  • Wallet balances, prepayments, and credits are subject to system rules defined by Dinetap.
  • Merchants are responsible for honoring valid balances and credits.
  • Refunds, expiries, or adjustments may apply based on configuration and applicable law.
  • Dinetap is not liable for Merchant-configured promotions or offers.

7. Hardware and devices

Where hardware or terminals are provided:

  • Devices remain the property of Dinetap or its partners unless stated otherwise.
  • Merchants must use devices only for authorized purposes.
  • Loss, misuse, or unauthorized modification may result in charges or suspension.

8. Data and privacy

  • Dinetap processes data in accordance with its Privacy Policy.
  • Merchants retain ownership of their business data.
  • Merchants are responsible for compliance with privacy laws relating to their End Customers.
  • Dinetap acts as a service provider and does not sell Merchant data.

9. Third-party services

  • The Services may integrate with third-party platforms, for example payment processors and delivery services.
  • Dinetap is not responsible for third-party services.
  • Third-party terms and conditions apply independently.
  • Service availability may depend on external providers.

10. Service availability and support

  • Services are provided on an “as-is” and “as-available” basis.
  • Dinetap does not guarantee uninterrupted or error-free operation.
  • Scheduled maintenance and updates may occur without prior notice.

11. Suspension and termination

Dinetap may suspend or terminate access if:

  • These Terms are violated
  • Fraud, misuse, or illegal activity is detected
  • Required information is incomplete or inaccurate
  • Required fees remain unpaid

Merchants may terminate their account subject to settlement of outstanding obligations.

12. Limitation of liability

To the maximum extent permitted by law:

  • Dinetap is not liable for indirect, incidental, or consequential damages
  • Dinetap is not responsible for lost revenue, profits, or business opportunities
  • Total liability shall not exceed fees paid by the Merchant within the applicable period

13. Indemnification

Merchants agree to indemnify and hold harmless Dinetap from claims arising out of:

  • Merchant’s business operations
  • Breach of these Terms
  • Violations of laws or third-party rights
  • Disputes with End Customers

14. Intellectual property

  • Dinetap retains all rights to its software, branding, and technology.
  • Merchants receive a limited, non-exclusive right to use the Services.
  • No rights are transferred except as expressly stated.

15. Confidentiality

Both parties agree to keep confidential information secure and not disclose it without authorization, except where required by law.

16. Governing law and jurisdiction

These Terms are governed by the laws of the applicable operating jurisdiction, unless otherwise stated in a written agreement.

17. Changes to these Terms

Dinetap may update these Terms from time to time. Continued use of the Services constitutes acceptance of updated Terms.

18. Contact

For questions regarding these Terms, contact Dinetap at [email protected].

Dinetap Holdings Pte. Ltd., 11 Keng Cheow Street, #02-11, The Riverside Piazza, Singapore 059608.